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Customer's Testimonials


Wednesday, June 06, 2013

HDBOX Although a bit costly, but is cost effective. Amazing features are available on this service & picture and sound quality on ivod is very good. The technical skills & approach of the people who installed, was amazing. I think I have made a right decision of opting for nayatel as quality is visible.

Dr. Faisal Raza Malik

Thursday, March 28, 2013

Earlier this month I had Nayatel services installed at my residence. M/s Nayatel services from start to finish were examplary and on a professional, knowledgeable, yet friendly level that far exceeds others. I express my great satisfaction with the quality of people from the company involved in installation and the services including internet and HD box/iVOD. Everything worked imediately and it was so refeshing to recieve a prompt and professional service. Please keep setting high standards for others to follow.

Highly recomended.

Tariq Izhar Khan

Thursday, March 07, 2013

Many thanks.

I'd like to thank you for your prompt response time, able guidance and patience. Though the procedure for troubleshooting the router's range problem seemed like a difficult one, but your expert guidance made it seem like a breeze.

Soon after, I found myself professing to my wife, that if there is any customer support in Pakistan that is world-class, it is Nayatel's.

I hope that the quality of customer support at Nayatel remains top-notch and consistent; and that other organisations can attain the same benchmark in service that Nayatel had spoilt it's customers with.

Shaheryar

Tuesday, March 5, 2013

I just wanted to thank you and the Nayatel engineers for installing the fiber connection in my new house so quickly and efficiently last week. For a moment I thought I was in a different country and not Pakistan.

Matthew Plumb

Monday, February 25, 2013

Its almost 3rd month, using Nayatel Services. No compromise on Performance and reliability.Its quite brilliant...
Thanks Nayatel

Majid Bashir

Friday, January 18, 2013

Amazed to see the professional attitude,craftsmanship,dedication and skill of the Nayatel team of workers laying the fiber/cable network at Fazaia followed by installation work at my home.U r matchless not only in Pakistan but all over the world ,I can assure .Mashallah.

Brig Asad Hakeem

Saturday, December 29, 2012

Salam, The nayatel team visited my place today and i liked the way worked. it was a clean installation. thumbs up

Fahad Ahmed

Thursday, December 27, 2012

It is unfortunate that I must cancel my cable service with you but I will be moving to another address where a cable service is already available. I have been satisfied with your cable service and I do hope that you will continue providing good services to your customers. I wish nothing but the best for your company and I know that you will reap more success because of your good service.

William Zapata

Thursday, December 27, 2012

Just a short note to thank your Tech Team for all their efforts over the past several days on the installing and configuring my Internet line and HD Box. I greatly appreciate the extra time that they’ve put into the work and feel that it could not have been successful without their involvement and continued support and dedication to get the work done . Please accept my personal gratitude.

Sincerely,
Abas S. M. Mezwghi

Wednesday, December 05, 2012

I am writing this letter to thank you for your outstanding work on the NAYAtel connection installation on December 3, 2012. Your installation functional expertise and attention to detail were tremendously valuable on the project.
You were able to quickly understand the objectives and priorities and make positive, quality contributions to the installation, configuration, and testing processes. The quality of your work was recognized and appreciated.
Your installation team's overall conducts were outstanding throughout the installation.
Again, I would like to express my sincere thanks for your contributions to the successful installation. I look forward to the opportunity to work together again.

Thanks & Regards,
Imran Shoukat

Thursday, November 07, 2012

Nayatel service is the best I ever had. Mr. Sajjad Ahmed and his crew went above and beyond what I expected and better than i ever recieved in the US, Lithuania (which was pretty good), Nigeria, Togo, Brasil and even Germany, all places I have lived in the last ten years. Sajjad went the extra mile the first day by working late to get me connected and when the UPS went bad at 1945 when I returned home, I called Sajjad and he and his staff had me back in business within an hour. Really super service.

Thank you.
Gary Arkwood

Thursday, November 01, 2012 2:44 PM

I am really impressed by the quality of Nayatel Triple play service. The quality of all three services are great. I am glad to see the utmost professionalism, commitment and hard work of nayatel team. The qualit of audio/video is much much better than our normal cable. I wish Nayatel all the best for their future endeavors. Keep up the good work.

Syed Danish Adnan

Saturday, October 20, 2012 10:33 PM

I Zain Umar, a recent addition of Nayatel Family from E-11/2 Islamabad is overwhelmed to be a part of Nayatel. The exuberant Internet and lightening fast speed is still on my toes. I humbly Thank you to be pioneer of Ultimate Excellence and wish you the very best of regards for your future endeavors.

Tuesday October 09, 2012 6:47 PM

Nayatel Live is the best video web portal for news, drama, sports and movies. I will give nayatel 100/100.

Rao Muhammad Shafqat Iqbal

Tuesday September 11, 2012 3:39 PM

Yesterday Nayatel Team Visited My House For Installment of Internet And I was amazed By the quality and professional Approach by them.And as a matter of speed,nayatel is the best in town.
Good job and good Luck guys

Ch Ali Ehsan

Monday, September 10, 2012 9:03 PM

First off a very good service. Makes me even more happy that i am with a company that is truly customer oriented. The only thing i would like is that you add some more sports channels that show Formula 1 uninterrupted ( like SkyF1) .

Thankyou again for this service ( hope it stays free )

Avais Ibrahim

Thursday, August 09, 2012 4:20 AM

I'll be honest with the fact that Nayatel has the best customer support in terms of complaints and problem solving. I was having serious latency issues while gaming on specific servers but their operational engineer was in constant contact with me till the route was optimized and the issue was resolved. Impressed with the company's stance on customer value.

Keep up the good work.

Umar Tariq

Thursday, July 05, 2012 7:12 AM

I wish to pass along my compliments to the team that arrived promptly at my house yesterday to install my internet service. M. Nadeem, Zahoor Abbasi, Shabbir, Taimir, and Umair did an outstanding job installing my UPS and cable modem, were particularly courteous and professional, and demonstrated flexibilty in permitting me to us my own router instead of the model they had brought along. The assured me that my pre-paid installation fees would be credited for the unused router. Furthermore, they were kind enough not to leave until I had confirmed that I was able to get online using my own router (but they did not violate the rules of their own work restrictions by configuring my device for me).

This was my first day in Pakistan, and I can't say how pleased I was to receive such professional, prompt service. For a newcomer in your country, it means quite a lot to establish reliable, fast internet connectivity from day one.

Sincerely,
Kelii Gurfield

Saturday, June 30, 2012 11:16 AM

The quality of service is excelent, no downtime, no waste of time and very satisfied with such quality services of any sort in Pakistan!

Thanks
Hasnain M Chaudary

Friday, April 27, 2012 10:24 PM

I have been using Nayatel for 5 months, I had to literally rent an apartment just to use it, it's that good. No other Internet provided can even come close to QOS they have and on top of that, they have an excellent support team. If you're buying a house or renting it out, make sure to have a Nayatel connection, trust me it would be one of your best investments ever.

Thanks
Muhammad Bilal

Thursady, April 26, 2012 12:06 PM

We have taken Nayatel PRI X 2 two months back. It is working perfectly good for us. Previously we were using XXXX PRIs which were pathetic as were their support. But Nayatel Services and Support both are excellent.

Thanks
Danish Kamal

Wednesday, March 14, 2012 10:17 AM

This email comes all your way to show my thankfulness to your department and specially installation persons who helped me a great way. Your enthusiasm and your ability to motivate your employees has resulted in a significant increase in productivity and profitability.
I appreciate your effort and the assistance you give to your co-workers. If we had an award to give, you would be the key contender.
Please accept my sincerest gratitude for the superior job you have done for us.

Thanking You
Asif Mehmood

Wednesday, February 29, 2012 11:47 PM

From witribe to wateen ,ptcl and so many more i ve gone through all of them but they all are simply pathetic as compared to nayatel ,since i am using it for the last 4 months i have nothing to complain about am highly satisfied with the internet spped its excellent and i can say that finally my search for the best isp provider of pakistan is over .My suggestion to nayatel guys keep up the good work and never ever compromise on quality of your services.

Best regards
NIJABAT KHAN

Tuesday, February 07, 2012 10:33 PM

This was 22:30 on the 7 February. The internet connection was broken. Help was given quickly and efficently by a polite man.

Cecilie Landsverk

Saturday, January 14, 2012 06:14 PM

From witribe to wateen ,ptcl and so many more i ve gone through all of them but they all are simply pathetic as compared to nayatel ,since i am using it for the last 4 months i have nothing to complain about am highly satisfied with the internet spped its excellent and i can say that finally my search for the best isp provider of pakistan is over .My suggestion to nayatel guys keep up the good work and never ever compromise on quality of your services.

Best regards
NIJABAT KHAN

Monday, December 26, 2011 06:14 PM

Having recently moved to Chak Shehzad, we obviously needed a telephone & internet connection.
Our neighbours suggested Nayatel, which though more costly than PTCL, was well worth the buck.
So, we tried it.

And i'm glad we did!
The team came on the day they promised, which proved Nayatel was reliable.
The service team came the very day we encoutered a problem & left only after the problem was fixed & when we were satisfied. The team was polite & professional.
The net speed was as fast as promised.
The Cable channels are clear & offer plenty of variety.

In short, i would highly recommend Nayatel.

Regards,
Taimur Khalil Sheikh

Thursday, December 28, 2011 11:56 PM

Dear Sir,

Yesterday was a historic day in my Internet life. I finally got connected to Nayatel services. I finally got ON !

Mr. Muhammad Farhan led a team comprising of Mr. Mumtaz Muhammad, Mr. Adnan Ajaib, Mr. Muhammad Haseeb, Mr. Yasir Mehmood, Mr. Khurram Rauf and Mr. Waraq Shahid for installation at my homeand my immediate neighbours.

The balance which Nayatel team maintained between speed and quality of work was remarkable. I could not have asked for a better experience, a better team or a better team lead. Please note that this is coming from a telecom professional who has, as part of an entrepreneurial spree, once installed around 400 Microwave links for CM-Pak. I could clearly spot the resemblance between this team and the best that I had then. I remember I used to call my best team the Magic Team.

The great support that Mr. Haroon Akram provided for NTL+MBL connections at one of my work places and the NTL at my home is also worth mentioning. He can close the sale very convincingly and has a very positive attitude towards addressing pre/post sales issues and queries. Already many neighbours have asked me about FTTH services and I have invited them over for guided tour. I am sure I will be referring some customers very soon.

I have used the services of many ISPs during the last decade and I can safely say that the best are being provided by MBL/NTL and the 'award' for the worst goes to PTCL !

Regards,
Sohail Islam
B.Eng Electrical

Wednesday, December 21, 2011 10:37 PM

Nayatel is not just famous but actually the internet has some guts to prove its self at unmatched speed. It might look a bit costy in the begining but believe me, once you will go through it. You will come to know what is INTERnet. and nayatel has a good intallment plan as well. thanks to Nayatel.

Syed Hasan Abbas Rizvi

 

Monday, December 12, 2011 2:59 PM

We are very much pleased with the delivery of service by Nayatel. Support is impressive as they guide you through every step. Everyone I have met during the migration of connection from our old office to new one is a professional and dedicated to his work. I wish them all God Speed.

Ishtiaq Ahmed

 

Thursday, December 01, 2011 11:37 PM

Dear Nayatel
It was an amazing experience dealing with your support service tonight. I had internet problem and that brought me to your support staff. I spoke to Mohammad Ahsan Iqbal regarding my issue. He handled my issue in a manner that I will cherish for long time. He was knowledgeable, patient, helping, and polite. Very unusual, but he called me back and got in touch with me. Nayatel has an asset and that goes a long way in establish your image and brand.
Keep it up, Ahsan.

Khusro Malik ( kp )

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Internet

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