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Customer Testimonials

Friday, June 06, 2008 3:08 PM

Thank you for exceptional service – always.

Regards,

Usman Hayat
Manager IT & Ops.
Vertical Systems, Inc.

Tuesday, June 03, 2008 9:10 AM

Dear team,

This email is just to show my appreciation for the professionalism and quality of work that your deployment team showed during the installation at my residence, on saturday.

The dedication they have is a rarity nowadays and is surely the reason why Nayatel has proved itself to be a league of its own.

Regards,
Hassan Masud
Mobilink

Wednesday, May 20th, 2008

I write this letter to compliment and appreciate the professional commitment of the staff and services of the Nayatel. I recently obtained Nayatel connection and was extremely impressed by the dedication and zeal of the team which was given the responsibility to provide connection to our premises. They were well trained, competent and cooperative.
Since the start of the Nayatel service at my premises, I have experienced no problem and am fully satisfied with it. The service is excellent, the signal strength and resolution of pictures are also very good.
I congratulate Nayatel for pioneering “three is one convergence” in Pakistan and hope that Nayatel will continue to maintain its professional standard in the times to come.

Regards,
Ashfaq Mahmood.
Secretary, Ministry of Youth Affairs Islamabad

 

Thursday, April 24, 2008 6:23 PM

Dear Nayatel team,
I am pleased to inform you all that data centre I-10 has successfully been completed. All the systems are on the network. I always have a strong believe in the exceptional potential of Nayatel team and this is yet another example shown by the Involved Members and thus making all of us proud.
On behalf of Mobilink IT network team, I would like to thank you all for your efforts and moral / professional support and would like to specially thank Nayatel Management & core technical team (Masud Reza, Ahmed Afzal, Asim, Usman, Khurram & Omer) for their endless support in organizing / managing this activity to materialize such critical exercise.
I also appreciate the efforts incorporated by transmission team as without their support the migration would not be possible. My individual thanks to every personnel for their hard work and dedication. 
Team, A job very well done..!!!

Regards
Asif Ikram
Manager - I.T Network Planning
IT Department
Mobilink

Wednesday, February 20, 2008 10:06 PM
I just want to draw your attention, to your customer service...

I cant now remember all the names of all the people i have spoken with on your 24 hour help line but i just want to add and let you know,how wonderful and helpful they all have been... Very impressed and thank you...

Best Wishes

--
Sarah Burki.

Wednesday, January 30, 2008 5:26 PM
Dear Nayatel Team,

I would like to thank you all for the efforts made during the shifting our mail services from DANCOM to NAYATEL. It was indeed a pleasure talking to such professionals on the phone for support whenever required during this process. I would especially like to thank Mr. Ameer, who has been very vigilant and patient while helping us on the phone for getting a few issues resolved. Mr. Ameer was available whenever we called him up and despite of daily routine, he helped us with all the patience, which is highly appreciated. I would like to express that the team of NAYATEL is professional and we look forward to strengthen our relationship with NAYATEL in the future.

Best regards

--
Athar Tanveer
Information Technology Officer
Aga Khan Foundation (Pakistan)

Friday, November 02, 2007 2:39 AM
I just want to say that MASHALLAH your triple play services are running well. Specially your support is really effective, the customer care staff are really friendly and caring. There is a suggestion that as a Nayatel customer I want you to double the bandwidth of NAYATEL HOME CUSTOMERS as MBL DSL service is now being upgraded to 512 kbps for 1199 Rs. Nayatel users should get double bandwidth (i.e 1 Mbps) on the same rates as it's a superior technology then dsl.

THANKS

--
SARFRAZ ALI SYED

Tuesday, November 13, 2007 2:47 PM
Nayatel support has always responded like the signal travell in optic

--
Asad Mehmood

Thursday, April 26, 2007 5:19 AM
I wanted to thank you and your team at Nayatel for the great response time. It is amazing that it only took 18 hours from word 'go' to completion to bring a fiber optic cable into our server room and get us set up with our connection. Your team really came through in a very critical time for us. The guys worked late into the early morning making sure we were set.

Please pass along my appreciation to those that made it happen.

Thank you,

--
Mike Quinlan
Project Director - PAFIS
Lockheed Martin Global Services

Thursday, April 26, 2007 5:19 AM
Gentlemen,

Your crew made an enormous effort running fiber and installing the ONT overnight to help support our mission critical work. Each member of your overnight crew is worth commending, their professionalism and speed has earned your company the value it deserves. Above all on behalf of Lockheed Martin Corporation we would like to thank you and Mr. Saleem for executing on such short notice.

We look forward to your commitment and continued support.

Kind Regards,

--
Saadat Laiq
Sr. Engineer - PAFIS
Lockheed Martin

Friday, March 23, 2007 7:48 PM
I do appreciate your support and efforts to provide us quality services in Islamabad.

For the first time ever we have got quality services for internet and TV . We are enjoying your services and I will only say that it was worth spending money.

Best Regards

--
Irfan Raja
S K GROUP, Industrial Area
Islamabad 44000, Pakistan.

Monday, December 04, 2006 12:46 PM
While I was not very happy with the time it took to have the service commissioned, I was very happy with the level of knowledge and professionalism of your people. This is the first time I've seen people in this industry who actually know what they are talking about.

On the service itself, even though I've used it for a couple of days but I can already tell that it is blindingly fast compared to the DSL service I had from another provider in the past. It seems that I am getting around 300Kbps on my circuit which is an very good deal for the price I am paying. Another key difference that I have noted is the reconnects are extremely fast and I did not have to call your support line even once even though I had to disconnect and move my router around to find the optimum coverage spot for the wireless reception. The only thing I was a little disappointed about was that streaming video is still not possible.

While my prime need was to have a fast and reliable data connection, the video output is also very clear and crisp and all the channels of our interest are there. Most important of all though, it works every time I switch on the TV compared to my previous cable service.

Best Regards,

--
Saad Warraich
Nokia Pakistan
Islamabad