There are several ways to get help from us:

1. Toll Free Technical Support: Dial 99 from Nayatel landline number
   


2. SMS Complaint Registration Service, you can now contact our Technical Assistance Center, Billing, Sales etc by simply sending an SMS message with your user ID and brief description of your problem/issue at 0302 8555942. Your SMS message would be passed on to the available representative who would contact you as soon as possible.

   The procedure to use this SMS facility is outlined below for your kind information:

   • SMS facility Mobile Number: 0302 8555942 (Customers are requested to save the number in mobile phone directory)
   
   
   
   • Format of message: Your User ID, followed by a space, and problem description.

     For example, if your User ID is "expert" and you are facing breakdown in your FTTU service, your SMS format would be as follow:

     expert my FTTU is down. Please call me urgently. Thx.

3. Troubleshooting Steps: Click here to check out the Troubleshooting Steps.
   


4. FAQs: Check out the Frequently Asked Questions (FAQ) database related to Telephone, Cable TV and Internet services. We continually update this database to reflect the questions we receive most often. Chances are, if you have a question, somebody else has asked it too.
   
   
5. You can contact us by email at support@nayatel.com or fill out our online support form:

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